Epigeon

Docs/Troubleshooting

On this page

Inbox is empty Sending fails Epigeon AI has no context Automation did not run Campaigns stuck or not sending

Fix common issues

Troubleshooting

Common fixes for sync, send, provider, AI, and automation problems.

Inbox is empty

Confirm the correct mailbox is active
Verify IMAP is enabled at your provider
Refresh folders or reconnect the account

Sending fails

Check SMTP host, port, SSL/TLS mode, and username
Use a provider app password if required
See Sending Mail checklist

Epigeon AI has no context

Open the relevant folder or select a message first
Ask a narrower question scoped to that context
Confirm AI credits are available on Settings → Billing

Automation did not run

Check schedule, timezone, and enabled state in Settings → Automations
Verify the delivery channel is connected
Use Run now from Calendar to test the automation immediately

Campaigns stuck or not sending

Confirm the campaign is active and not paused by deliverability safeguards
Review deliverability pauses and self-healing signals in the Control Center
Check sender DNS (SPF, DKIM, DMARC) on custom domains

Related Resources

Email Accounts

Fix mailbox provider and SMTP issues.

Automations

Fix schedules and delivery channels.

AI Settings

Test AI provider connectivity.

PreviousSecurity Basics NextFAQ