FAQ

Fast answers without contacting support.

Where is Epigeon AI?

Open Inbox, then switch the panel from Messages to Epigeon AI.

They are marked coming soon. Gmail OAuth and manual IMAP/SMTP work today.

No. Sending uses credentials from the active mailbox or sender account you configure.

Check timezone, enabled state, and delivery channel in Settings → Automations. Use Run now from Calendar to verify the schedule.

Hosting Unlimited removes mailbox hosting limits but keeps AI locked. Pro unlocks AI, campaigns, and automations. See the Plan Feature Matrix.

Yes — Pro supports the Ollama Adapter. Pro Plus adds BYOK for OpenAI, Claude, and other providers.

Publish MX, SPF, DKIM, and DMARC records. Follow Domain Setup and test with Mail-Tester.

Agentic Outreach is a Pro Plus feature. See Agentic Outreach.

Email info@epigeon.co or open Support in the sidebar to submit a ticket.

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Plan Feature Matrix

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Troubleshooting

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